PRIVACY POLICY
Last Updated: December 2, 2024
Elite Video Framework ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website evfstudios.com or use our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
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1. INFORMATION WE COLLECT
We may collect information about you in various ways. The information we may collect includes:
PERSONAL DATA
When you register, make a purchase, or interact with our site, you may provide:
- Name
- Email address
- Phone number
- WhatsApp number
- Business name
- Industry/niche
- Website URL
- Social media handles (Instagram, LinkedIn, YouTube)
- Monthly revenue range
- Business challenges and goals
- Payment information (processed securely through third-party payment processors)
AUTOMATICALLY COLLECTED INFORMATION
When you visit our website, we automatically collect:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages viewed and time spent
- Device information
- Location data (country, city)
- Cookies and similar tracking technologies
SOCIAL MEDIA DATA
If you connect social media accounts for service delivery:
- Profile information
- Content you create
- Engagement metrics
- Follower/audience data
- Platform analytics
COMMUNICATIONS
We collect information you provide when you:
- Fill out contact forms
- Subscribe to newsletters
- Participate in surveys
- Send emails or messages
- Attend webinars or training
- Book strategy calls
THIRD-PARTY DATA
We may receive information from:
- Analytics providers (Google Analytics, Facebook Pixel)
- Payment processors (Razorpay, Stripe)
- CRM systems
- Email service providers
- Social media platforms
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2. HOW WE USE YOUR INFORMATION
We use collected information for the following purposes:
SERVICE DELIVERY
- Provide, maintain, and improve our services
- Process transactions and send related information
- Deliver video editing, strategy, and content services
- Manage your account and preferences
- Communicate about services, updates, and support
MARKETING AND COMMUNICATIONS
- Send promotional emails and newsletters
- Provide training materials and resources
- Share case studies and success stories
- Conduct webinars and educational content
- Send WhatsApp messages about services (with consent)
- Retarget advertising on Facebook, Instagram, Google
ANALYTICS AND IMPROVEMENT
- Understand how users interact with our website
- Analyze service performance and user behavior
- Improve our services, website, and offerings
- Conduct research and analysis
- Test new features and functionality
LEGAL AND SECURITY
- Comply with legal obligations
- Protect against fraud and abuse
- Enforce our terms and conditions
- Respond to legal requests
- Protect our rights and property
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3. DISCLOSURE OF YOUR INFORMATION
We may share information in the following situations:
SERVICE PROVIDERS
We share data with third-party service providers who perform services on our behalf:
- Payment processors (Razorpay, Stripe, PayPal)
- Email service providers (for newsletters and communication)
- Analytics services (Google Analytics, Facebook Pixel)
- Cloud storage providers
- CRM and automation tools
- WhatsApp Business API providers
- Video hosting platforms (YouTube, Vimeo)
These providers are contractually obligated to protect your data and use it only for specified purposes.
BUSINESS TRANSFERS
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
LEGAL REQUIREMENTS
We may disclose information if required by law or in response to:
- Court orders or legal process
- Government requests
- Protection of rights, property, or safety
- Fraud prevention or security issues
WITH YOUR CONSENT
We may share information for any other purpose with your explicit consent.
AGGREGATED/ANONYMIZED DATA
We may share aggregated or anonymized data that cannot identify you individually for marketing, research, or analysis purposes.
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4. COOKIES AND TRACKING TECHNOLOGIES
WHAT ARE COOKIES?
Cookies are small data files stored on your device. We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve user experience
- Deliver personalized content and ads
- Track conversions from advertising
TYPES OF COOKIES WE USE
ESSENTIAL COOKIES (Required)
- Enable core website functionality
- Security and authentication
- Shopping cart and checkout
PERFORMANCE COOKIES
- Google Analytics (traffic analysis)
- Page load times and performance
- Error tracking
FUNCTIONALITY COOKIES
- Remember your preferences
- Language settings
- Login information
ADVERTISING COOKIES
- Facebook Pixel (ad retargeting)
- Google Ads (conversion tracking)
- LinkedIn Insight Tag
- Show relevant advertisements
MANAGING COOKIES
You can control cookies through your browser settings:
- Block all cookies (may affect site functionality)
- Delete existing cookies
- Set preferences for specific sites
Most browsers accept cookies automatically. To learn more, visit:
www.allaboutcookies.org
OPTING OUT OF ADVERTISING
To opt out of interest-based advertising:
- Facebook: facebook.com/ads/preferences
- Google: adssettings.google.com
- Industry opt-out: www.youronlinechoices.eu
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5. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, including:
- Social media platforms
- Payment processors
- Partner websites
- Resource links
We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
SOCIAL MEDIA
We maintain presence on various social media platforms. Information you share on these platforms is governed by their respective privacy policies.
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6. DATA SECURITY
We implement appropriate technical and organizational measures to protect your information, including:
TECHNICAL SAFEGUARDS
- SSL/TLS encryption for data transmission
- Secure servers and databases
- Regular security audits
- Access controls and authentication
- Encrypted backups
ORGANIZATIONAL MEASURES
- Limited employee access to personal data
- Confidentiality agreements with staff
- Security training for team members
- Incident response procedures
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
IN CASE OF DATA BREACH
If a security breach affects your data, we will:
- Notify you within 72 hours (where required by law)
- Inform you of the nature of the breach
- Explain steps we're taking to address it
- Provide recommendations to protect yourself
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7. DATA RETENTION
We retain your information for as long as necessary to:
- Provide services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
RETENTION PERIODS
- Active client data: Duration of service + 3 years
- Inactive client data: 5 years from last interaction
- Marketing data: Until you unsubscribe or request deletion
- Financial records: 7 years (as required by Indian tax law)
- Website analytics: 26 months (Google Analytics default)
After retention period, data is securely deleted or anonymized.
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8. YOUR PRIVACY RIGHTS
Depending on your location, you may have the following rights:
RIGHT TO ACCESS
Request a copy of personal information we hold about you.
RIGHT TO CORRECTION
Request correction of inaccurate or incomplete information.
RIGHT TO DELETION
Request deletion of your personal data (subject to legal retention requirements).
RIGHT TO RESTRICT PROCESSING
Request that we limit how we use your information.
RIGHT TO DATA PORTABILITY
Receive your data in a structured, machine-readable format.
RIGHT TO OBJECT
Object to processing of your information for marketing or legitimate interests.
RIGHT TO WITHDRAW CONSENT
Withdraw consent for processing where we rely on consent.
RIGHT TO COMPLAIN
Lodge a complaint with relevant data protection authority.
EXERCISING YOUR RIGHTS
To exercise these rights:
1. Email us at [your email] with your request
2. Provide identification to verify your identity
3. Specify the right you wish to exercise
4. We will respond within 30 days
NO DISCRIMINATION
We will not discriminate against you for exercising your privacy rights.
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9. CHILDREN'S PRIVACY
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
If we learn we have collected information from a child under 18:
- We will delete it immediately
- We will not use the information
- We will not disclose it to third parties
If you believe we have information from a child, contact us immediately at [your email].
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10. INTERNATIONAL DATA TRANSFERS
Our servers are located in [specify location]. If you access our services from outside India, your information may be transferred to, stored in, and processed in India or other countries.
By using our services, you consent to transfer of your information to India and other countries that may have different data protection laws.
We take appropriate safeguards to ensure your information receives adequate protection in compliance with this privacy policy.
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11. MARKETING COMMUNICATIONS
We may send you marketing communications if:
- You have opted in to receive them
- You have purchased services from us
- You have expressed interest in our services
WHAT WE MAY SEND
- Email newsletters
- Service updates and announcements
- Educational content and training
- Promotional offers
- Webinar invitations
- Case studies and success stories
- WhatsApp messages (with explicit consent)
OPTING OUT
You can opt out of marketing communications at any time by:
- Clicking "unsubscribe" in any email
- Replying "STOP" to WhatsApp messages
- Emailing [your email] with your request
- Updating preferences in your account
Note: You cannot opt out of transactional emails (receipts, service updates, account notifications).
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12. UPDATES TO THIS PRIVACY POLICY
We may update this privacy policy from time to time to reflect:
- Changes in our practices
- Legal or regulatory changes
- New features or services
- Feedback from users
NOTIFICATION OF CHANGES
When we make material changes:
- We will update the "Last Updated" date
- We will notify you via email or website notice
- Continued use constitutes acceptance of changes
We encourage you to review this policy periodically.
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13. CALIFORNIA PRIVACY RIGHTS (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
RIGHT TO KNOW: What personal information we collect, use, and share
RIGHT TO DELETE: Request deletion of your personal information
RIGHT TO OPT-OUT: Opt out of sale of personal information (we do not sell data)
RIGHT TO NON-DISCRIMINATION: Equal service regardless of exercising rights
To exercise these rights, contact us at [email protected]
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14. EUROPEAN PRIVACY RIGHTS (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR).
LEGAL BASIS FOR PROCESSING
We process your data based on:
- Consent: You have given explicit consent
- Contract: Necessary to perform our services
- Legal Obligation: Required by law
- Legitimate Interests: For business purposes that don't override your rights
You have the right to withdraw consent at any time.
DATA PROTECTION OFFICER
For GDPR inquiries, contact our Data Protection Officer at [email protected]
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15. DO NOT TRACK SIGNALS
Some browsers have "Do Not Track" features. Currently, there is no industry standard for responding to these signals. We do not currently respond to Do Not Track signals.
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16. CONTACT US
If you have questions or concerns about this Privacy Policy or our data practices:
Elite Video Framework
Email: [email protected]
WhatsApp: +91 84395 11316
Website: https://evfstudios.com
Address: H 21 Rail Vihar, H21, Rapti Nagar Phase 4,GORAKHPUR, Uttar Pradesh
Data Protection Officer: [if applicable]
Response Time: We aim to respond within 5 business days
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By using our website or services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use, and disclosure of your information as described.
Last Updated: December 2, 2024
Version: 1.0
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